Shipping & Returns Policy
SEE SECTIONS 3. AND 4. FOR SHIPPING, RETURNS, AND EXCHANGES POLICY
TERMS OF SALE FOR WWW.DEARMISSGINA.COM
Last Modified: October 29, 2025
DEAR MISS GINA LLC (“Company”, “we,” “us” or “our”) provides personal care products. These Terms of Sale(these “Terms”) apply to the purchase and sale of products and services through www.dearmissgina.com (the “Website”). You should review these Terms prior to purchasing any product or services that are available through our Website. By using or accessing the Website, you agree to our Terms of Use (find these on the Website footer) and Privacy Policy (find this on the Website footer).
These Terms are subject to change by DEAR MISS GINA LLC without prior written notice at any time, in our sole discretion. Any changes to the Terms will be in effect as of the “Last Modified” date referenced above, on the Website.
THESE TERMS OF USE CONTAIN AN ARBITRATION PROVISION, WHICH STATES THAT ALL DISPUTES ARISING UNDER THESE TERMS OF USE SHALL BE RESOLVED THROUGH BINDING ARBITRATION. PLEASE REVIEW THE DISPUTE RESOLUTION SECTION BELOW.
BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS AND CONDITIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR A SUBSCRIPTION FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH DEAR MISS GINA LLC, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE’S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.
1) ACCEPTANCE OF ORDER
You agree under these terms that your order is an offer to buy all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
2) PRICES AND PAYMENT TERMS
Pricing Terms: All prices and promotions posted on the Website are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total, and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however we reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
Payment Terms: Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. We accept major credit cards, debit cards, and PayPal for all purchases. You represent and warrant that: (i) the credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Website at the time of your order.
3) CANCELLATIONS, RETURNS, AND EXCHANGES
Order Changes & Cancellations: Because we aim to ship your order as quickly as possible, orders can’t be changed nor cancelled once they’ve been processed or shipped.
Product Returns: This return policy applies only to purchases made directly on www.dearmissgina.com. For the safety and integrity of our products, we do not accept returns nor issue cash refunds. You can request a store credit within 30 days of receiving your order. Store credit never expires and applies to the product price only (shipping costs are non-refundable). To request a store credit, please email gina@dearmissgina.com and we’ll guide you through the next steps. Unless otherwise indicated, unopened product will need to shipped to the address we provide. If your order was paid with a gift card, your refund will be issued in the form of a new gift card. Approved store credit requests will be processed within 10-15 business days. If you have not received your store credit within 15 business days, please contact us at gina@dearmissgina.com. All store credit requests are reviewed at the discretion of DEAR MISS GINA LLC.
Exchanges: We understand that sometimes you might prefer a different item. Please email gina@dearmissgina.com within 30 days of receiving your order and we’ll provide instructions. Customers are responsible for all shipping costs related to exchanges, regardless of any promotional shipping offers or the original order value. All exchanges are subject to DEAR MISS GINA LLC’s discretion and depend on product availability.
Subscription Cancellation: You can cancel your subscription to our services at any time, and you will continue to have access to our services through the end of your monthly billing period. Payments are nonrefundable and there are no refunds for any partial-month membership periods. To cancel, go to the "Account" page on our website and follow the instructions for cancellation. If you cancel your subscription, your account will automatically close at the end of your current billing period.
4) SHIPMENTS AND DELIVERY
Shipment: We will arrange for shipment of the products to you. All orders are processed and shipped within 24 business hours of receipt. You’ll receive an email with tracking details as soon as your package is on its way. Standard shipping takes about 3–5 business days in transit. Delivery times may vary depending on your location and the carrier’s schedule. For now, DEAR MISS GINA LLC ships only within the USA.
Promotional Shipment Offers: From time to time, we offer free or discounted shipping. Unless otherwise stated, eligibility for free shipping is based on your product subtotal (before tax and shipping) at checkout.
Delays & Damages: While we do our best to get your order to you quickly, DEAR MISS GINA LLC isn’t responsible for delays caused by situations outside our control — including acts of nature, force majeure events, or carrier disruptions. Any damages incurred during transit are the responsibility of and handled by the shipping carrier. Please review their policies or contact them directly to file a claim.
Risk of Loss: Once your package is marked as delivered by the carrier, DEAR MISS GINA LLC is not responsible for lost or stolen packages. We recommend checking with neighbors or your local carrier office if you can’t locate your package at the delivery address.
5) LIMITATION ON LIABILITY
IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.
OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR SITE.
The limitation of liability set forth above shall only apply to the extent permitted by law.
6) FORCE MAJEURE
We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
7) GOVERNING LAW & JURISDICTION
All matters relating to our services/products and these Terms, and any dispute or claim arising therefrom or related thereto (including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Florida in the United States of America, without giving effect to any choice or conflict of law provision or rule. Any legal suit, action or proceeding arising out of, or related to, these Terms shall be instituted exclusively in the federal courts of the United States City located in the State of Florida, County of Palm Beach, or the state courts, and arbitration forums, in the State of Florida, County of Palm Beach, although we retain the right to bring any suit, action or proceeding against you for breach of these Terms in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
8) DISPUTE RESOLUTION
Arbitration: For any dispute between you and the Company, arising from the use of these Terms (including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, and your right to privacy or publicity), you agree to first contact the Company and attempt to resolve the dispute with us informally. In the unlikely event that we have not been able to resolve the dispute informally, the Company may, at its sole discretion, require users located in the United States to submit any disputes to final and binding arbitration in the State of Florida, County of Palm Beach, under the Rules of Arbitration of the American Arbitration Association, applying Florida law. Nothing in this section shall prevent either party from seeking injunctive or equitable relief from the courts for matters related to intellectual property rights or unauthorized access to the Website. ALL SUCH USERS AGREE TO WAIVE THE RIGHT TO TRIAL, EXCEPT FOR MATTERS THAT MAY BE BROUGHT IN SMALL CLAIMS COURT. YOU MAY REVIEW THE AAA RULES AT WWW.ADR.ORG.
No Class Action Suits: You agree to bring any dispute on an individual basis. In any dispute, neither you nor the Company will be entitled to join or consolidate claims by or against other customers in court or in arbitration or otherwise participate in any claim as a class representative, class member or in a private attorney general capacity. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.
9) NOTICES
We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Website. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current with us so you can stay updated on our latest notifications.
To give us notice under these Terms, you must contact us as follows by personal delivery, overnight courier, or registered or certified mail to gina@dearmissgina. We may update the address for notices to us by posting a notice on the Website. Notices provided by personal delivery will be effective immediately. Notices provided by facsimile transmission or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.
10) GENERAL TERMS
Waiver: No waiver by the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
Privacy:We respect your privacy and are committed to protecting it. Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products or services through the Website.
Assignment: You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
Severability: If any provision of these Terms of Sale is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.
Transferability: The Company may freely assign any of its rights and obligations under these Terms, to any of its affiliates, or in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law, and the Company may transfer your information to any of our affiliates, successor entities, or new owner. You may not transfer any of your rights or obligations under these Terms without prior written consent from the Company.
Language: Our Terms are written in English. Any translated version is provided for your convenience. If any translated version of our Terms conflict with the English version, the English version shall control.
Entire Agreement: The Terms, and all other policies incorporated herein by reference, constitute the sole and entire agreement between you and the Company and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the sales governed by these Terms. If any future Terms are agreed to, such future Terms shall govern.
11) YOUR QUESTIONS & COMMENTS
We always welcome any feedback you may have about DEAR MISS GINA LLC or our services. All feedback, comments, requests for technical support and other communications relating to these Terms or the products/subscriptions should be directed to:
Email: gina@dearmissgina.com
Mail: Boca Raton, FL 33496 USA
These Services are operated by DEAR MISS GINA LLC.